Would you like to make an appointment?
It's very straightforward:

• By phone during our office hours
• Online via our booking platform
• In person at our reception desk

In the case of acute complaints, please let us know directly when making an appointment - this way we can guarantee a quick medical assessment and prioritization.

So that we can treat you in the best possible way, please bring the following documents with you to every appointment:

• Your insurance card
• A valid ID card
• A current list of medications
• Relevant documents, e.g. medical reports, laboratory results or your vaccination record

At your first visit, we also need information about your medical history (medical history data) - you are welcome to fill this out in advance or discuss it directly on site.

If you are late, it may be necessary to shorten or reschedule your appointment, depending on the course of the consultation, in order to avoid longer waiting times for other patients.

If you are unable to keep an appointment, please inform us at least 24 hours in advance. This will enable us to reschedule the appointment and save you any possible cancellation fees.

Thank you for your consideration!

• In life-threatening emergencies
  (e.g. shortness of breath, severe chest pain, unconsciousness):
  🚨 Dial 112 immediately!
• For urgent but not life-threatening symptoms
  (e.g. high fever, severe pain):
  📞 Please call us directly. We will try to get you into the practice as quickly as possible to enable rapid assistance.

Even outside our consultation hours, you are not alone medically:

• Medical on-call service:
  📞 116 117 (free of charge, available nationwide)
  For acute but not life-threatening complaints
• Emergency room of the nearest clinic:
  For serious health problems that cannot wait until the next consultation hour
• Emergency call for life-threatening situations:
  🚨 112 - e.g. in the event of shortness of breath, severe chest pain or unconsciousness

How do I get a prescription?

• Prescription requests can be conveniently sent to us by telephone or e-mail.
• Please allow 2-3 working days in advance, especially for long-term medication.
• We send e-prescriptions directly to your pharmacy as soon as we have read your health card for the current quarter.

Thank you for your help in ensuring a smooth process!

If you notice side effects with a medication, the following applies:

• Do not stop taking the medication on your own.
  Contact us as soon as possible so that we can medically assess the situation and adjust the therapy if necessary.
• In the event of severe or acute reactions
  (e.g. shortness of breath, severe skin rash, swelling):
  ⚠️ Go to the nearest emergency room immediately or call 112.

If you have lost a prescription, please contact us as soon as possible. We will issue you with a replacement prescription - usually after a brief consultation and check.

Please note
Depending on the effort involved, a fee of €5-10 may be charged.

If the medication prescribed by us is not available in the pharmacy, the following applies:

• In many cases, the pharmacy can dispense a preparation with the same active ingredient (generic).
• If this is not possible or you are unsure, please contact us so that we can prescribe a suitable alternative as soon as possible.

Your supply should be guaranteed at all times - we will be happy to help you.

Yes, after a referral to a specialist, a follow-up appointment at our practice is advisable to discuss the results and agree on how to proceed.

Please bring the specialist's report with you to the appointment or ask us whether it is already available.
We will of course actively contact you if the findings are urgent or abnormal.

You can easily find your nearest pharmacy using the pharmacy finder.

👉 For pharmacies near you:
www.aponet.de/apothekenfinder

👉 For emergency service pharmacies at weekends, on public holidays or in the evening after 6 pm:
www.aponet.de/notdienstsuche

There you will always receive up-to-date information on pharmacies in your area that are on duty.