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Help and support
Frequently asked questions (FAQ)

Making an appointment - simple and flexible

What should you bring to the appointment?

What to do if you are late or cancel your appointment?

What to do in an emergency during surgery opening hours?

Help outside our opening hours

Prescription ordering - quick and uncomplicated

What should I do if I have side effects from medication?

Lost prescription - what to do?

Drug not available - what to do?

Specialist referral - is a follow-up appointment necessary?

Where can I find the nearest pharmacy?